Return Policy

Last updated: April 2025

At Rona Rose Boutique—your favourite online boutique for women—we want you to love every piece you order. If you’re unhappy with your purchase, our clear, customer-friendly return policy ensures a smooth process for returning or exchanging your items.

1. Damages & Issues

• Report within 7 days: If an item arrives damaged, defective or incorrect, please notify us within 7 days of delivery.
• How to report: Email photos and order details to lovely@ronarose.co.uk or call +447771844246.
• Resolution: We’ll arrange a replacement or full refund at no extra cost.

2. Exceptions & Non-Returnable Items

Certain products cannot be returned:

• Final-sale items marked “Clearance” or “Final Sale”
• Gift cards and personalised or altered garments
• Items not in original condition (worn, washed, missing tags or packaging)

3. Exchanges & Refunds

• Standard returns (UK): Free returns within 14 days on unworn, unwashed items in original packaging.
• International returns: Customer covers return shipping; refunds issued upon receipt.
• Exchange option: Indicate your preferred replacement size or style in your return request—subject to availability.
• Refund timing: Once we receive and inspect your return, refunds are processed within 3–5 business days to the original payment method.

4. How to Initiate a Return

1. Contact us: Email lovely@ronarose.co.uk or call +447771844246 with your order number and reason for return.
2. Receive instructions: We’ll send you a prepaid returns label (UK) or our international returns address.
3. Ship it back: Pack the item securely in its original packaging.
4. Track & confirm: Use the provided tracking number. We’ll notify you once your return is processed.

5. Contact Information

Questions about your return? We’re here to help:

• Email: lovely@ronarose.co.uk
• Phone: +447771844246
• In-store returns: Bring your receipt to Margaret Street, Beaumaris, Anglesey, North Wales, LL58 8DB